> Terms & Conditions_

// 01. ABOUT SCARLETT MEDIA LAB

Scarlett Media Lab is a web design and development studio based in Leeds, United Kingdom.

Scarlett Media Lab provides web design, WordPress development, website audits, maintenance, support, documentation, and related digital services.

For legal and contractual purposes:

• “Scarlett Media Lab”, “we”, “us”, and “our” means Scarlett Media Lab.
• “You” and “your” means the person, business, organisation, or client using this website or contacting us about work.
• “Website” means scarlettmedialab.com.
• “Services” means any design, development, audit, maintenance, consultancy, documentation, support, or related work provided by Scarlett Media Lab.

// 02. USE OF THIS WEBSITE

This website provides information about Scarlett Media Lab, our work, our services, and ways to contact us.

The information on this website is provided for general information only. It does not create a contract, formal offer, guarantee, quote, or professional advice unless confirmed separately in writing.

We may update, remove, or change website content at any time.

You must not misuse this website. You must not attempt to interfere with its operation, access areas you are not authorised to access, submit malicious material, send spam, or use the website in any unlawful or harmful way.

// 03. ENQUIRIES AND CONTACT FORMS

You may contact Scarlett Media Lab using the contact or work order form on this website.

Submitting a form does not mean that Scarlett Media Lab has accepted your project, agreed to provide services, or entered into a contract with you.

After receiving an enquiry, we may contact you to request more information, discuss the project, arrange a call, prepare a quote, or confirm whether the work is suitable.

We may decline an enquiry at our discretion. Reasons may include limited availability, unsuitable scope, unclear requirements, unrealistic timelines, budget mismatch, legal or ethical concerns, or the project not being a good fit for Scarlett Media Lab.

// 04. QUOTES, ESTIMATES, AND PROPOSALS

Any quote, estimate, proposal, or project outline provided by Scarlett Media Lab is based on the information available at the time it is prepared.

Unless stated otherwise, quotes and estimates are not fixed indefinitely and may be withdrawn or revised if the project changes, if new information becomes available, or if there is a significant delay before acceptance.

A project is not confirmed until the relevant scope, pricing, payment terms, and start conditions have been agreed in writing.

Written agreement may include email confirmation, a formal proposal, an invoice, a statement of work, a signed contract, or another written record agreed by both sides.

Unless agreed otherwise in writing, quotes and proposals for website or digital project work may assume that Scarlett Media Lab can include a discreet public credit on the completed work.

// 05. PROJECT AGREEMENTS

For specific projects, the agreed details may be set out in a separate written agreement. This may include:

• The services to be provided
• Project scope
• Deliverables
• Fees and payment schedule
• Deposit requirements
• Timescales
• Review stages
• Revision limits
• Client responsibilities
• Third-party tools or licences
• Launch requirements
• Handover arrangements
• Maintenance or support arrangements
• Cancellation terms
• Attribution, footer credit, logo placement, portfolio use, or confidentiality restrictions
• Any special conditions

If there is a conflict between these Terms and a separate written project agreement, the separate written project agreement will take priority for that project.

// 06. SCOPE OF WORK

The scope of work will be agreed before a project begins.

Only the work specifically included in the agreed scope is included in the project fee.

Unless agreed in writing, a project does not automatically include:

• Hosting
• Domain registration or renewal
• Email hosting or inbox configuration
• Paid plugins, themes, software, or licences
• Copywriting
• Brand identity design
• Photography
• Video production
• Search engine optimisation campaigns
• Advertising management
• Ongoing maintenance
• Ongoing support
• Emergency support
• Website backups
• Malware removal
• Accessibility audits beyond agreed testing
• Legal or compliance review
• Data migration
• Third-party account setup
• Unlimited revisions
• Training beyond agreed handover support
• Work outside the agreed deliverables

Additional work, changes in requirements, new features, or extra revisions may require a separate quote and may affect timescales.

// 07. CLIENT RESPONSIBILITIES

You are responsible for providing the information, access, content, assets, feedback, and approvals required for the project.

This may include:

• Written content
• Images, logos, fonts, videos, or brand assets
• Hosting, domain, WordPress, plugin, analytics, payment, or email access
• Business information
• Legal policies or regulatory information
• Product or service details
• Feedback and approvals
• Any other material required to complete the agreed work

You are responsible for ensuring that all materials you provide are accurate, lawful, and that you have the right to use them.

Delays in providing required materials, access, feedback, or approvals may delay the project. Scarlett Media Lab is not responsible for delays caused by missing or late client input.

// 08. FEES AND PAYMENT

Fees, deposits, payment stages, due dates, and payment methods will be set out in the relevant quote, invoice, proposal, or project agreement.

We may require a deposit or upfront payment before work begins.

Unless agreed otherwise in writing:

• Work may not begin until the required deposit or initial payment has been received.
• Work may be paused if an invoice becomes overdue.
• Handover, launch, migration, or release of final deliverables may be delayed until outstanding invoices are paid.
• Additional work outside the agreed scope may be invoiced separately.
• Ongoing services may be suspended if payment is not received.

For business clients, overdue payments may be subject to statutory interest, compensation, and recovery costs where applicable.

// 09. DEPOSITS

Where a deposit is required, it secures project time and allows work to begin.

Unless agreed otherwise in writing, deposits may be non-refundable once work has been scheduled, planning has begun, or project work has started.

If you are acting as a consumer rather than as a business client, you may have statutory cancellation rights. Nothing in these Terms limits any consumer rights that cannot legally be excluded.

// 10. CANCELLATIONS

Cancellation terms may be set out in the relevant project agreement.

Unless agreed otherwise in writing:

• Work completed before cancellation remains payable.
• Any unpaid work completed before cancellation may be invoiced.
• Deposits may be retained where work has been scheduled or started.
• Third-party costs already purchased, committed to, or incurred may remain payable.
• If a project is cancelled after work has started, Scarlett Media Lab may charge for the time, planning, development, design, administration, or other work completed up to the cancellation date.

For retainers, maintenance plans, or ongoing support services, cancellation notice periods will be set out in the relevant agreement. If no notice period is stated, either side may cancel ongoing services by giving reasonable written notice.

// 11. REFUNDS

Refunds are handled according to the type of work and the stage reached.

Unless agreed otherwise in writing:

• Completed work is not refundable.
• Work already carried out remains billable.
• Deposits may be non-refundable once work has been scheduled or started.
• Third-party costs are not refundable where those costs have already been incurred.
• Ongoing support, maintenance, or retainer fees are not refunded for periods already started or work already provided.

Nothing in these Terms affects statutory rights that cannot legally be excluded.

// 12. TIMESCALES

We will make reasonable efforts to meet agreed timescales.

Timescales may change if:

• The project scope changes
• Required materials, access, feedback, or approvals are delayed
• Additional work is requested
• Third-party tools or services are unavailable
• Technical issues are discovered during the project
• Payment is delayed
• Circumstances arise outside our reasonable control

Any dates provided before a project is fully scoped and agreed should be treated as estimates only.

// 13. REVIEW, FEEDBACK, AND APPROVALS

Projects may include review stages, feedback stages, or revision rounds. These should be agreed as part of the project scope.

Feedback should be clear, consolidated, and provided within the agreed timeframe where possible.

A project or deliverable may be treated as approved if:

• You confirm approval in writing
• You request launch, handover, or publication
• You begin using the deliverable publicly
• You do not provide feedback within a reasonable time after being asked to review the work

Changes requested after approval, launch, or handover may be treated as additional work and may be quoted separately.

// 14. LAUNCH AND HANDOVER

Launch and handover arrangements will depend on the project.

Handover may include relevant files, access details, documentation, usage notes, or other agreed deliverables.

Unless agreed otherwise in writing, Scarlett Media Lab is not responsible for ongoing maintenance, updates, backups, monitoring, or support after handover.

Where a post-launch support period is included, it applies only to reasonable issues directly connected to the agreed deliverables. It does not include new features, additional design changes, unrelated technical support, third-party platform issues, or ongoing maintenance unless agreed separately.

// 15. HOSTING, MAINTENANCE, AND SUPPORT

Hosting, maintenance, support, security monitoring, backups, updates, and emergency recovery are only included where expressly agreed in writing.

Unless agreed in writing, Scarlett Media Lab is not responsible for:

• Hosting uptime
• Server management
• Domain renewals
• Email hosting
• Website backups
• WordPress updates
• Plugin or theme updates
• Malware removal
• Security monitoring
• Performance monitoring
• Broken third-party integrations
• Issues caused by changes made after handover
• Compatibility with future versions of WordPress, PHP, plugins, themes, browsers, or third-party services

We may offer maintenance, monitoring, support, or recovery services separately. Those services will be subject to their own agreed scope, fees, and support boundaries.

// 16. THIRD-PARTY TOOLS AND SERVICES

Projects may involve third-party tools or services, including but not limited to WordPress, plugins, themes, hosting providers, domain registrars, payment processors, APIs, analytics services, email platforms, CDNs, security tools, font providers, and software licences.

Scarlett Media Lab is not responsible for third-party failures, outages, bugs, pricing changes, licence changes, policy changes, discontinued services, security incidents, or changes outside our control.

Where a third-party account, licence, subscription, plugin, service, or platform is required, you are responsible for paying for and maintaining it unless agreed otherwise in writing.

A recommendation of a third-party tool or service does not make Scarlett Media Lab responsible for that tool or service.

// 17. SECURITY

We take reasonable care when providing services, but no website, plugin, theme, server, or digital system can be guaranteed to be completely secure, uninterrupted, or error-free.

Unless security monitoring, maintenance, backups, or emergency response are expressly included in an agreed service, you are responsible for maintaining and protecting your website after handover.

You are responsible for keeping account credentials secure and for limiting access to authorised users only.

Scarlett Media Lab is not responsible for security issues caused by weak passwords, compromised accounts, outdated software, unsupported hosting, unauthorised changes, third-party vulnerabilities, or failure to maintain a website after handover.

// 18. INTELLECTUAL PROPERTY

Unless agreed otherwise in writing, you will own the final project-specific deliverables created for you once all fees relating to those deliverables have been paid in full.

Project-specific deliverables may include agreed website templates, written documentation, design implementation, configuration, or other agreed materials created specifically for your project.

Scarlett Media Lab retains ownership of:

• Pre-existing code
• Reusable code
• Generic components
• Internal tools
• Frameworks
• Libraries
• Boilerplate
• Development methods
• Processes
• Documentation structures
• Technical knowledge
• General ideas, techniques, and know-how
• Materials created before the project
• Materials not created exclusively for your project

Scarlett Media Lab may reuse general methods, code patterns, components, tools, knowledge, or approaches in other work, provided this does not involve misuse of your confidential information or project-specific assets.

You must not remove copyright notices, licence notices, attribution, or other notices where they are legally or contractually required.

// 19. CREDIT AND ATTRIBUTION

Unless agreed otherwise in writing, websites or digital projects delivered by Scarlett Media Lab may include a discreet public credit, such as “Built by Scarlett Media Lab”, “Designed and developed by Scarlett Media Lab”, or similar wording.

This credit may include the Scarlett Media Lab name, logo, or a text link to scarlettmedialab.com.

The credit must not be removed, hidden, obscured, altered, or made misleading without our prior written permission.

If a project is confidential, white-label, subcontracted, or requires no public attribution, this must be agreed in writing before work begins.

Where removal of public attribution is requested after a project has started or after delivery, Scarlett Media Lab may treat this as a change to the agreed project terms and may charge an additional fee where appropriate.

This section does not prevent you from managing, updating, or maintaining your own website after handover. It only applies to the agreed public credit or attribution for Scarlett Media Lab’s work.

// 20. CLIENT-SUPPLIED MATERIALS

You are responsible for any materials you provide to Scarlett Media Lab.

This includes text, images, logos, fonts, videos, documents, data, software, plugins, licences, brand assets, and any other materials supplied by you or on your behalf.

You confirm that you have the right to use those materials and that they do not infringe anyone else’s rights.

You are responsible for any claims, losses, costs, or disputes arising from materials you provide.

// 21. PORTFOLIO AND CASE STUDIES

Unless agreed otherwise in writing, Scarlett Media Lab may refer to completed work in our portfolio, case studies, proposals, internal records, or marketing materials.

This may include the project name, a description of the work, screenshots, general technical information, and a link to the finished website or project.

We will not knowingly publish confidential information, private access details, sensitive business information, or internal materials without permission.

If a project is confidential, under a non-disclosure agreement, or white-label, this must be agreed in writing before work begins.

// 22. CONFIDENTIALITY

During a project, either side may receive confidential or commercially sensitive information.

Both sides agree to handle confidential information responsibly and not disclose it without permission, unless required by law or necessary to complete the agreed work.

Confidential information does not include information that is already public, independently developed, or lawfully received from another source.

// 23. WEBSITE CONTENT AND ACCURACY

We make reasonable efforts to keep this website accurate and up to date.

However, website content may contain errors, omissions, or outdated information. We do not guarantee that all content is complete, current, or error-free at all times.

Services, availability, pricing, descriptions, and project information may change without notice.

Nothing on this website should be treated as legal, financial, security, or professional advice unless expressly agreed as part of a paid service.

// 24. ACCEPTABLE USE

You must not use this website in a way that is unlawful, harmful, abusive, malicious, or disruptive.

You must not:

• Submit spam or malicious content
• Attempt to gain unauthorised access to systems, data, files, or accounts
• Attempt to interfere with website operation or security
• Use automated systems to overload or scrape the website without permission
• Send harmful code, phishing attempts, or fraudulent material
• Harass, threaten, or abuse Scarlett Media Lab through the website
• Copy or republish website content in a way that infringes our rights

We may block, restrict, report, or take action against misuse of this website.

// 25. LIMITATION OF LIABILITY

Scarlett Media Lab provides services with reasonable care and skill.

To the fullest extent permitted by law, Scarlett Media Lab is not liable for:

• Loss of profit
• Loss of revenue
• Loss of business
• Loss of goodwill
• Loss of data
• Loss of opportunity
• Indirect or consequential loss
• Third-party platform failures
• Hosting failures
• Plugin, theme, API, or software issues outside our control
• Issues caused by client-supplied materials
• Issues caused by incorrect information provided by you
• Issues caused by unauthorised changes made after handover
• Issues caused by failure to maintain, update, back up, or secure a website after handover
• Delays caused by missing materials, access, feedback, approvals, or payment

Unless agreed otherwise in writing, Scarlett Media Lab’s total liability for any project or service is limited to the amount paid to Scarlett Media Lab for the affected project or service.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or rights that cannot legally be excluded.

// 26. DATA PROTECTION

How Scarlett Media Lab collects, uses, stores, and protects personal data is explained in our Privacy Policy.

You should read the Privacy Policy alongside these Terms.

Where a project involves personal data, each side must comply with applicable data protection laws and any specific data processing terms agreed in writing.

If a separate data processing agreement is required for a project, this should be agreed before relevant processing begins.

// 27. COOKIES AND BROWSER STORAGE

How this website uses cookies and similar browser storage is explained in our Cookie Policy.

You should read the Cookie Policy alongside these Terms.

Where cookie consent settings are available, you may manage your preferences through Cookie settings on the website.

// 28. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will be published on this page with an updated “Last updated” date.

Changes apply from the date they are published unless stated otherwise.

For active projects, the terms agreed at the time of the project may continue to apply unless both sides agree to updated terms.

// 29. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction over disputes relating to these Terms, this website, or services provided by Scarlett Media Lab, unless a separate written agreement states otherwise.

// 30. CONTACT

Questions about these Terms should be sent through the contact form on scarlettmedialab.com.

Please also use the contact form for enquiries about projects, services, quotes, privacy requests, or website issues.